DANCE 411 COVID-19 FAQS

DANCE 411 COVID-19 FAQS

Is Dance 411 open?  

We are currently not offering onsite classes however be sure to follow us on IG or visit https://www.dance411.com/the411/  for updates on our online classes & tutorials.

 

What are Dance 411’s business hours?  

Currently, we have a limited team working remotely. Due to this change in operations, we will only be available via email at info@dance411.com. We will try our best to respond within 48 hours.  Please be sympathetic to the overflow of questions we are receiving at this time.

 

What is the new schedule during the pandemic time frame for our youth drop in on-site classes?  

We will follow the APS guidelines.  When children are allowed back at schools we will then resume with our regularly scheduled classes.

 

Where can I go to find updates regarding what’s happening with the studio?

The 411 Blog https://www.dance411.com/the411/ 

 

Will there be youth program classes?

 We are following the APS guidelines.  When children are allowed back at schools we will then resume with our regularly scheduled on-site classes. Stay tuned for our online classes coming soon. 

 

How will my membership be affected?

All memberships will be extended to cover the time of closure. In addition, we are actively working on providing additional online content to engage our community and keep members active and learning while at home. Any questions or concerns regarding Dance 411 memberships can be emailed to memberships@dance411.com. We will try our best to answer within 48 hours.  Please be sympathetic to the overflow of questions we are receiving at this time.

 

How many students are allowed at our parking lot classes?

TBD  

 

Can I still do private lessons?

We are in the process of offering virtual private lessons. Be sure to visit https://www.dance411.com/the411/   for updates on our progress. If you are interested in a private lesson with one of our instructors please email privatelessons@dance411.com

 

How will patrons be protected with the social distancing requirements?

Dance 411 currently has made the tough decision to not conduct any on-site classes in an effort to adhere to proper social distancing. As we look forward to when on-site classes are back in session we plan to ensure our class registration numbers have strategic caps. Our facility includes multiple large spacious studios to allow for proper social distancing.

 

How can we continue our training?

We are in the process of working on online classes and online tutorials.  Be sure to visit https://www.dance411.com/the411/   for updates and our progress.

 

Why is it taking so long for information to go out?

We ask that you allow us at least 48 hours to get back to you on your inquiries.  We are moving as fast as we can with limited staff. With all of the changes happening by the hour, it seems we have to accommodate our messaging to comply with the government and CDC recommendations.  This has to go through many channels. We appreciate your patience.

 

Will we be doing online classes?

ABSOLUTELY! We are in the process of working on online classes.  Be sure to visit https://www.dance411.com/the411/   for updates and our progress.

 

 

When will the Pole Show 56: HERstory occur?

At this time we do not have a set reschedule date for Pole Show 56. Please continue to visit https://www.dance411.com/the411/ for any updates. 

Will the pole series resume when originally scheduled?

Due to the uncertainty regarding how our nation must respond to this virus, we anticipate needing to resume our next series later than originally scheduled. Safety is and has always been one of our utmost concerns so we will continue to address this situation as it evolves. We are diligently working to provide online content to all of our members that will continue to engage our patrons and provide them with the quality of service that they have always known to expect. Be sure to visit https://www.dance411.com/the411/   for updates on our progress.

 

How many students are allowed in drop-in pole classes?

Although we are not offering on-site classes at this time when government restrictions are removed Dance 411 is following the guidelines of the CDC. To keep all students safe, we will only allow 9 students in each drop-in pole class to accommodate for proper social distancing.

 

Can I get a refund for the ticket I purchased for Pole Show 56: HERstory?

Our office will be in touch with customers only regarding the options for credits and transfers. We understand there is an economic toll here as well, and we remain committed to working through this with you. We are asking our members, patrons, and families for your understanding and support at this time… particularly with monthly membership matters, all financial matters, and refund requests. If you have not yet been contacted please reach out to our team via sales@dance411.com. We will try our best to respond within 48 hours.  Please be sympathetic to the overflow of questions we are receiving at this time.

Youth Performance Company Frequently Asked Questions:

 

How will we make up classes for Youth Progressive students?

We are in the process of working on online classes and online tutorials.  Be sure to visit https://www.dance411.com/the411/   for updates and our progress.

 

When will the Youth Progressive classes resume?

We are following the APS guidelines.  When children are allowed back at schools we will then resume with our regularly scheduled on-site classes. Stay tuned for our online classes coming soon. 

 

When will the Youth Performance Company classes resume?

We are following the APS guidelines.  When children are allowed back at schools we will then resume with our regularly scheduled on-site classes. Stay tuned for our online classes coming soon. 

 

How will we make up classes for the Youth Performance Company?

We are in the process of working on online classes and online tutorials.  Be sure to visit https://www.dance411.com/the411/   for updates and our progress.

 

When will the Company Kick-off take place?

At this time we do not have a set reschedule date for Company Kick off. Please continue to visit https://www.dance411.com/the411/ for updates. 

 

Can I get a refund for the Company Kick-off ticket?

Our office will be in touch with customers only regarding the options for credits and transfers. We understand there is an economic toll here as well, and we remain committed to working through this with you. We are asking our members, patrons, and families for your understanding and support at this time… particularly with monthly membership matters, all financial matters, and refund requests. If you have not yet been contacted please reach out to our team via sales@dance411.com. We will try our best to respond within 48 hours.  Please be sympathetic to the overflow of questions we are receiving at this time.

 

Will the Youth Performance Company still compete?

Yes, we still plan on competing this year. Our staff is working diligently & communicating with personnel for upcoming competitions about their reschedule dates. We will update all Company parents through BAND soon. 

 

Should we cancel our hotel reservations in the other cities?

At this time we do not have a set reschedule date for any future competitions. We will update all Company Parents in BAND regarding the competition schedule and when/if hotels need to be canceled/rescheduled. 

 

Should we continue to plan travel to nationals?

Yes. At this time, Nationals has not been canceled and/or rescheduled.

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