DANCE 411 COVID-19 FAQS

DANCE 411 COVID-19 FAQS

Is Dance 411 open?  

“Open” yes, we are hosting all of our classes and events via our online platform, Dance411.tv. At this time, our offerings are currently for monthly MEMBERS ONLY to service our regular patrons and perfect our online programs.
We will be launching public (non-member) online classes soon.  If you are interested in learning more, please be sure to follow us on IG (@dance411), visit https://www.dance411.com/the411/, or contact us directly at sales@dance411.com for updates on our online classes & tutorials.

 

What are Dance 411’s business hours?  

Currently, we have limited customer service staff working remotely in member support.  We are currently available via email at info@dance411.com.  Our limited current customer service staff schedule is currently Monday, Wednesday, & Friday 12:00 PM – 8:00 PM, and we hope to add more to our team very soon!

We are currently only email service, but we hope to expand to phone and online chat customer service very soon.

Due to the volume of inquiries, we will try our best to respond within 24 to 48 hours, or hopefully sooner if we are able.

 

What is the new schedule during the current pandemic for drop-in on-site classes?  

Dance 411 is now offering online virtual classes through Dance411.tv.  For more information, please visit our CLUB MEMBER CLASS OFFERING page.

 

Where can I go to find updates regarding what’s happening with the Dance 411?

The 411 Blog https://www.dance411.com/the411/

 

Will there be youth program classes online?

YES!  Dance 411 is now currently offering online virtual classes through Dance411.tv for members only at this time and will launch non-member classes soon.   For more information, please visit our PROGRESSIVE MEMBER CLASS OFFERING page.

 

How will my membership be affected?

All memberships will be extended to cover the time of quarantine closure.  In addition, we are actively working on providing additional online content to engage our community and keep members active and learning while at home.

Any questions or concerns regarding Dance 411 memberships can be emailed to memberships@dance411.com. We will try our best to answer within 48 hours due to limited staff handling a large volume of inquiries.

 

Can I still do private lessons?

We are in the process of offering virtual private lessons, which will be awesome!  Be sure to visit https://www.dance411.com/the411/   for updates on our progress.  If you are interested in a private lesson with one of our instructors please email privatelessons@dance411.com.

 

How will patrons be protected with the social distancing requirements?

Dance 411 currently is not conducting any on-site classes in an effort to adhere to proper social distancing and governmental regulations.  As we look forward to when on-site classes are back in session, we plan to limit class volume based on distancing guidelines.  Our facility includes 9 spacious dance studios to allow for proper social distancing.

 

How can we continue our training?

Dance 411 is now offering online virtual classes through Dance411.tv.  For more information, please visit our COVID-19 Dance 411 Member Offerings pages.

 

Will we be doing online classes?

ABSOLUTELY!  Dance 411 is now offering online virtual classes through Dance411.tv, currently for MEMBERS ONLY.

If you are a member, please visit our COVID-19 Dance 411 Member Offerings pages.  If not, be sure to visit https://www.dance411.com/the411/  for updates and our progress on when we plan to open our classes to the public.

 

How many students are allowed in our online virtual platform class?

Dance 411 is now offering online virtual classes through Dance411.tv  currently for MEMBERS ONLY.  When we release classes to the public, we can hold up to 98 participants per class at this time.   MEMBERS will receive priority admittance.

 

When will the Youth Progressive classes resume?

All Progressive Program students should have received a separate message on how to access their classes.  If you have not received a message, please contact us immediately through email (kids@dance411.com).

Our new virtual platform begins on April 6th, 2020. For more information, please visit our PROGRESSIVE MEMBER CLASS OFFERING page.

 

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